FAQ

The Frequently Asked Questions section is designed to give answers to our patients, visitors and caregivers regarding The Spine Hospital at The Neurological Institute of New York, the appointment process and insurance.

  • General Questions

  • What is The Spine Hospital at the Neurological Institute of New York?

    At The Spine Hospital at the Neurological Institute of New York, we are a team of expert and highly experienced spine neurosurg...

  • What is a spine neurosurgeon?

    Let’s start with the definition of a neurosurgeon. A neurosurgeon is a physician that specializes in the diagnosis and su...

  • Is spine surgery right for me?

    Here at The Spine Hospital at the Neurological Institute of New York, whether or not to perform surgery is made on a patient-to...

  • How do I make an appointment?

    You may request an appointment online by filling out the Request and appointment online form or by calling our main office dire...

  • Can the doctor evaluate my condition by reviewing my medical information and without seeing me in the office?

    A preliminary assessment regarding your condition is often possible through a review of your history, symptoms and reports of r...

  • How do I get to the office?

    The Spine Hospital at The Neurological Institute is located at 710 West 168th Street, 5th Floor, New York, NY 10032. There are ...

  • Is there parking at the hospital?

    Parking in the CUMC campus area is a scarce resource. For detailed parking information, please visit Maps & Directions....

  • Do you accept my insurance?

    Our surgeons currently participate in a number of health insurance networks in New York. You may find that one physician takes ...

  • Do I need recent imaging for my appointment?

    Yes, you most recent image(s) must be completed within the last 6 months. If the scan is older than 6 months, please have your ...

  • New Patient Appointment Process

  • How do I make an appointment?

    You may request an appointment online by filling out the Request and appointment online form or by calling our main office dire...

  • What do I do after I submit the Request an Appointment online form?

    Once you submit the request form online, please make sure to mail or fax us your most recent images and/or scans...

  • What if I don’t have recent imaging done (completed within the last 6 months)?

    Before making a new appointment, our medical staff reviews and evaluates your recent images. If the scans are older than 6 mont...

  • How long does it take to hear back from the office once I submit the Request an Appointment online form?

    We understand that often your need is urgent. If your condition is truly urgent, please call our office directly at (212) 305-9...

  • What if I need to see a spine surgeon immediately?

    Every patient is our top priority. If your case is an emergency and you need to see one of our spine surgeons immediately, plea...

  • Insurance

  • Will my insurance cover my visit?

    The Spine Hospital is a provider for numerous insurance plans. For the most accurate and up-to-date information possible, pleas...

  • Is a co-pay due at my first appointment?

    If your insurance policy requires you to make a co-payment for office visits with specialists, payment will be required at the ...

  • What does it mean to be out-of-network?

    Out-of-network means that we are not contracted with your insurance company. ...

  • Who can I call to talk to someone about my insurance coverage?

    Contact our Insurance Specialist (Regarding Spine Neurosurgery ONLY) Eileen Ivers Phone: (212) 305-1136 Fax:...

  • What is The Spine Hospital's payment policy?

    We accept Check, all major Credit Cards and Debit Cards. We currently do not accept any Cash payments. ...

What is The Spine Hospital at the Neurological Institute of New York?

At The Spine Hospital at the Neurological Institute of New York, we are a team of expert and highly experienced spine neurosurgeons. Our group also includes specialized nurses and a support staff that work closely to make their patients’ office and hospital experiences clear and smooth. All of our doctors are board-certified, fellowship-trained and highly experienced spine surgeons. We consistently have the highest success rates and a very happy patient population.

Quick links: Find a Doctor, Why Choose Us? Patient Stories